Who You Gonna Call? Curtain-Tracks.com Customer Service
HUMBLE BEGINNINGS
Way back in 2007, before “selfies,” and when Miley Cyrus offered wholesome tween entertainment, we began Curtain-Tracks.com with a handful of goals. First we wanted to provide top-of-the-line products. Check. We offer the full line of RECMAR Products’ curtain track systems and drapery hardware, in addition to top-quality products from other suppliers to meet every customers need. Next, we wanted to have prices that allow even customers on a tight budget to get those top-of-the-line products. Check. We price our products as low as we can and our prices are very competitive with other suppliers.
SO HELP ME
Next, and most importantly, we wanted to provide excellent customer service. Most of our customers are proud do-it-yourselfers and we knew that many of them would be new to the curtain-track world. Since we are leading a curtain-track revolution (“lay down your rods!”) we knew we needed to offer a good deal of guidance to those entering our brave new world. We also know that while many of you would prefer to be tinkering around with home projects, most of you have day jobs, so we offer phone support (888-434-7444) Monday-Friday from 8am – midnight and Saturday-Sunday from 9am-9pm EST. So in other words, we are available almost all the time, and there is no one else on your call list who will enjoy talking about curtain tracks and drapery hardware as much as we do.
JUDGEMENT CALL
We have heard it all, and are prepared for anything. Not sure what kind of curtain track or drapery hardware you need or questions about installation? No sweat. Having trouble with a product and need to return or exchange it? No problem. Looking for a replacement part for a system we don’t sell? Yep, we can do that, too. Chances are we have encountered your particular problem/question/challenge before and we will enjoy walking you through the solution step-by-step.
We also really enjoy seeing your finished projects, and seeing you enjoying our products. Send us photos at info@curtain-tracks.com.
