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Returns & Replacements
Curtain-Tracks.com will accept returned products, in un-used condition and in original packaging, excluding custom orders, which include all curtain purchases, within 45 days of purchase date. Return Materials Authorization is required for all returns.
A 25% restocking fee will be applied to the 6100 Flexible Track since it is cut to custom lengths on every order. Curtains and custom cut tracks cannot be returned for any reason outside of warranty issues.
HOW TO RETURN A PRODUCT
To help ensure timely processing of your product return, please follow the steps listed below before returning any product to Curtain-Tracks.com.
Before returning a product, you MUST first obtain a Return Merchandise Authorization from our customer service department. To request an RMA number, email Curtain-Tracks.com Customer Service Department (firstname.lastname@example.org) or call 888-434-744 during business hours (9:00 am- 4:00 pm, Central U.S. time).
Curtain-Tracks.com will not be responsible for returns without an RMA number. You must ship the product to Curtain-Tracks.com within 15 days of receiving the Return Merchandise Authorization number and MUST follow these steps:
- Ship back all products you want to return to the address below, and include the RMA number both inside and outside the package
- Include a copy of your original invoice and note which products and what quantities are being returned
- All products must be 100% complete, in as-new condition, and must show no signs of installation or damage
- Be sure to note the RMA number provided by Curtain-Tracks.com on the outside of the box
- Customer is responsible for shipping costs to return any items, including taxes, duties, and fee
Please send your returns to:
Curtain-Tracks.com Product Returns
9222 Easthaven Blvd
Houston, TX 77075
Upon receipt of your return, Curtain-Tracks.com will issue a refund of the purchase price paid, less shipping and handling subject to this policy, less applicable restocking fees, to the credit card used for original purchase. Please allow 1-2 weeks for any applicable refund to be processed.
Curtain-Tracks.com’s return policy will not be honored in the event that a return shipment is received by Curtain-Tracks.com improperly packaged, altered or physically damaged.
If a track or component fails under normal use, please contact us at (888) 434-7444 to discuss the appropriate replacement, which will be shipped promptly at no charge as covered under warranty.