We like to encourage “out of the box” thinking. In fact, we like to get REALLY out of the box, as in, all the way out of the building. We are convinced that curtains are not just for living rooms or bedrooms…or even just for windows. We think curtains can be on the move.
We always like to get feedback from our customers to help us understand what we are doing well and where we need to make improvements. While some companies are afraid to acknowledge anything negative, we confess that we do get the occasional complaint. Sometimes the issue is our fault, sometimes there is an issue with Fedex or USPS with the product in transit, and sometimes the customer makes a mistake in placing their order. Regardless, we do our best to tackle these challenges and work hard to satisfy the customer. More times than not, customers usually only invest the time and energy to contact us after the sale if there is an issue or problem.
As we continue to develop both depth and breadth of our own blog here at Curtain-Tracks.com, we have come to form a greater appreciation for our customer's blogs as well. It is exciting for us to see our products highlighted in a DIY blog post or message board, both because it is satisfying to see the products that we offer put to work, and because there is nothing more informational for potential customers than an honest testimonial of a customer who is using your products.