Our Customer Service Starts Online But Doesn’t End There
For those new to the curtain track world, planning a project can be a little intimidating. Questions abound: What kind of track do I need? What is a carrier? Do I need to buy end stops, too? (Yes.) How do I use a drapery pin hook? We’ve heard these questions and many others over the years, so don’t panic, we have an answer to every single one. We can’t speak for other curtain track companies, but we are happy to help with standard window coverings, and we love challenging, difficult projects (like this one). In short, our customer service is designed not just to help you place your order, but to plan, install, and finish the project that you want and need.
FIND WHAT YOU NEED
Our customer service begins on our website. We have a robust search engine that can quickly deliver specific results, and we have tabs that will take you to general collections of similar products before getting specific. Click on any item on our website, and you will find compatible drapery hardware, such as brackets, carriers, end stops, and hooks when you scroll down the page. The intent here is that once you’ve picked a track, everything else you need to finish the job is clearly presented. We want to make one-stop-shopping for do-it-yourselfers as easy as possible. In fact, in some cases, we have even done the work of putting everything together for you in a curtain hanging kit (includes track, brackets, carriers, and end stops).
CALL OUT FOR HELP
But what if you are stuck at the beginning, and don’t even know what kind of track you need? Then it’s time to give us a call. We have helped lots of curtain track newbies, and we firmly believe there are no “dumb questions.” We want you to be successful with our products, and love the completed project from the track to the curtains. In fact, if you send us the measurements and a few other details, we’ll even make the curtains for you!
If you still have questions after browsing our website, give us a call: 888-434-7444