So you have just ordered something from our website? Now your next question is how long will it take to get to your home or business. The answer depends on how much the initial shipping charges were, where you live and whether you opt for faster shipping options.
TRACK AHEAD ENDS
You may notice that even if you order a 12-foot bit of track, it comes cut into an 8-foot and a 4-foot section or into two 6-foot sections. The reason behind this is to cut down the shipping costs and to ensure that the tracks fit into our shipping tubes. If you need help with how to open our shipping tubes, check our one of our previous blog posts addressing how to open them with a hammer and flathead screwdriver.
USPS vs. FEDEX
Most of our smaller orders will ship via the US Postal Service. These include orders with under $10 shipping charges. If your order requires more than $10 to ship, it will ship via FEDEX. We can't ship the long shipping tubes with curtain tracks via USPS.
If you need your order as soon as possible, it is possible to have it next day to your home or business if you order it by 2 p.m. central time. Second-day delivery is also available, but both of these options require an additional shipping charge that is added to the base charge.
As soon as your order comes, check over the shipping tubes. While we use the strongest tubes we can find to ship, rarely problems do occur while the packages are en route. If you spot any damage to your shipping tubes refuse the order and tell the delivery driver to note the damage and have it sent back to us. Another option for orders that are dropped off without you speaking to the driver is to contact us for having the damaged order sent back to us.
NORTH OF THE BORDER DELIVERY
If you live or work in Canada and would like to order from us, you are more than welcome to do so. Your order will incur additional international shipping charges, which you are responsible for. We will not pay the extra charges for any orders shipped internationally.
If you order a 12-foot track and do not want it cut for shipping, we can still deliver it, but it must be sent via a freight company. Should you opt for this service, call us at (888) 434-7444 to make the arrangements and discuss the cost.