Can I send back product that has not been used?
You can return unused hardware products in their original packaging within 45 days or purchase date for a refund of purchase price (less shipping costs) to the address provided above. A 25% restocking fee is charged on 6100 Flexible track. Any tracks cut to specific customer specification cannot be returned. A return authorizations (RMA) is required, and can be requested via phone at 888-434-7444 between 9:00 AM and 4:30 PM central time or by email firstname.lastname@example.org. The RMA should be written on the outside of the package.
Do I need a return authorization before sending back a product for a refund?
Yes. Please call 888-434-7444 or email email@example.com to obtain RMA number.