Product Returns

CAN I SEND BACK PRODUCT THAT HAS NOT BEEN USED?

You can return unused hardware products in their original packaging within 45 days or the purchase date for a refund of the purchase price (less shipping costs) to the address provided above. A 25% restocking fee is charged on 6100 Flexible track and any product orders totaling $500 or more. Any tracks cut to specific customer specifications cannot be returned. The customer is responsible for shipping on all returns. A return authorization (RMA) is required and can be requested via phone at 888-465-0274 between 9:00 AM and 4:30 PM central time or by email info@curtain-tracks.com.  The RMA should be written on the outside of the package.

 

DO I NEED A RETURN AUTHORIZATION BEFORE SENDING BACK A PRODUCT FOR A REFUND?

Yes.  Please call 888-465-0274 or email info@curtain-tracks.com to obtain RMA number.

Custom Curtain Track Solutions

Whether you are a designer, architect or an individual looking for a DIY project, our track and curtain solutions are designed for simple installation. In addition to window curtain hardware, we also provide high quality, commercial grade curtains that are used for many applications such as RVs, bunk beds, cubicles, hospitals, boats and bathrooms. Our customer service team offers expertise and advice that is unmatched. If you need help, advice or a custom curtain track solution, we're happy to help keep you on the right track!

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