Returns & Replacements
Curtain-Tracks.com will accept returned products, in un-used condition and in the original packaging, excluding custom orders, which include all curtain purchases, within 45 days of purchase date. Return Materials Authorization is required for all returns.
A 25% restocking fee will be applied to the 6100 Flexible Track and all product purchases totaling $500 or more. Curtains and custom cut tracks cannot be returned for any reason outside of warranty issues.
HOW TO RETURN A PRODUCT
To help ensure timely processing of your product return, please follow the steps listed below before returning any product to Curtain-Tracks.com.
Before returning a product, you MUST first obtain a Return Merchandise Authorization from our customer service department. To request an RMA number, email Curtain-Tracks.com Customer Service Department (firstname.lastname@example.org) or call 888-465-0274 during business hours (9:00 am- 4:00 pm, Central U.S. time).
Curtain-Tracks.com will not be responsible for returns without an RMA number. You must ship the product to Curtain-Tracks.com within 15 days of receiving the Return Merchandise Authorization number and MUST follow these steps:
- Ship back all products you want to return to the address below, and include the RMA number both inside and outside the package
- Include a copy of your original invoice and note which products and what quantities are being returned
- All products must be 100% complete, in as-new condition, and must show no signs of installation or damage
- Be sure to note the RMA number provided by Curtain-Tracks.com on the outside of the box
- The customer is responsible for shipping costs to return any items, including taxes, duties, and fee
Please send your returns to:
Curtain-Tracks.com Product Returns
9222 Easthaven Blvd
Houston, TX 77075
Upon receipt of your return, Curtain-Tracks.com will issue a refund of the purchase price paid, less shipping and handling subject to this policy, less applicable restocking fees, to the credit card used for the original purchase. Please allow 1-2 weeks for any applicable refund to be processed.
Curtain-Tracks.com’s return policy will not be honored in the event that a return shipment is received by Curtain-Tracks.com improperly packaged, altered, or physically damaged.
If a track or component fails under normal use, please contact us at (888) 465-0274 to discuss the appropriate replacement, which will be shipped promptly at no charge as covered under warranty.