We always like to get feedback from our customers to help us understand what we are doing well and where we need to make improvements. While some companies are afraid to acknowledge anything negative, we confess that we do get the occasional complaint. Sometimes the issue is our fault, sometimes there is an issue with Fedex or USPS with the product in transit, and sometimes the customer makes a mistake in placing their order. Regardless, we do our best to tackle these challenges and work hard to satisfy the customer. More times than not, customers usually only invest the time and energy to contact us after the sale if there is an issue or problem.
That's why is is always a treat when a customer goes out of their way to let us know that we did a good job in meeting their drapery hardware needs. We would like to share one such compliment received here at Curtain-Tracks.com this week. Each of the factors Katie mentions below are important to us (selecting the right product, wowing the customer with customer service, and being sure the customer can install the product correctly once it was received). We appreciate her kind words and hope to hear from you after your order is received as well. Good news or bad, we are open ears...
Just wanted to let your company know that I was very pleased with my order, as well as some very courteous and prompt customer support I received. In this day and age of companies that seem to have no concern for their customers' satisfaction, my experience with your company was extremely refreshing. Also, we had no problem installing the tracks even though we had no previous experience with this type of curtain, and the end result was just exactly what I wanted. I would have no hesitation in doing it again, and have already recommended your company to friends.THANK YOU for your good service and good product.
Castro Valley, CA
In case you were wondering, Katie used the 84003 Ceiling Mount Drapery Hardware Kits and some added accessories for her project. Thanks again to Katie for sharing her experience with us and now with you as well.